Policies and Shipping

Shipping and Delivery

Processing time

Usually it takes 3 to 5 business days to process an order.  That involves locating, packaging for safe shipment, and shipping through Canada Post.

Customs and import taxes on International Orders (outside Canada)

You, the purchaser, are responsible for any customs and import taxes that may apply after the fact. As well, I cannot be held responsible for delays due to customs.


Payment Options

Currently, we can accept the following:


Returns & Exchanges

Returns and exchanges will be gladly accepted within 14 business days of delivery.  Items will be sent back to the following address, at your cost.

PO Box 121

Norwood Ontario

K0L 2V0


I do not accept cancellations... However please contact me as soon as possible if you have any issues with your order.

Conditions of return

You, the purchaser are responsible for any return postage costs. If not returned in the original condition, the buyer is responsible for any loss in value.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thecaffeinatedraven.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thecaffeinatedraven.com and send your item to: The Caffeinated Raven, 80 Queen Street, PO Box 121, Norwood ON K0L 2V0, Canada.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: The Caffeinated Raven, 80 Queen Street, PO Box 121, Norwood ON K0L 2V0, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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Terms of Service

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